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Finance · Dunning Management

Automated Dunning Agent

Automates dunning processes to improve cash flow and reduce overdue accounts.

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The work it takes off your plate

The Automated Dunning Agent tackles the inefficiencies of manual dunning processes, which can lead to delayed payments and strained customer relationships. By automating reminders and follow-ups, it enhances cash flow and reduces the workload on finance teams.

How it works

The Automated Dunning Agent continuously ingests open invoices, payment status, customer contact details, aging rules, and prior collection activity from billing and accounting systems. It reconciles balances, removes invoices under dispute or covered by payment arrangements, and segments overdue accounts by days past due, amount, risk, and customer status. The agent then selects the appropriate reminder cadence, drafts personalized notices, and routes them for automated email delivery or finance-team approval. It monitors replies, payments, bounces, and promises to pay, updates collection statuses, and escalates accounts that remain unresolved. Finance teams receive an auditable worklist, message history, and recovery metrics.

  1. 1Identify Overdue AccountsA list of overdue accounts ready for dunning actions.
  2. 2Generate Dunning NoticesAutomated dunning notices prepared for distribution.
  3. 3Monitor ResponsesReal-time updates on account statuses and payment collections.

  1. Step 1: Identify Overdue Accounts

    • Analyze accounts receivable data
    • Flag accounts with overdue payments

    Result: A list of overdue accounts ready for dunning actions.

  2. Step 2: Generate Dunning Notices

    • Create personalized dunning letters
    • Schedule delivery of notices via email or mail

    Result: Automated dunning notices prepared for distribution.

  3. Step 3: Monitor Responses

    • Track customer responses to dunning notices
    • Update account statuses based on payments received

    Result: Real-time updates on account statuses and payment collections.

Why use it

  • Faster Collections. Starts consistent, timely follow-up as soon as invoices become overdue.
  • Better Customer Experience. Adjusts tone and cadence using account history, disputes, and payment arrangements.
  • Lower Finance Workload. Automates account segmentation, notice drafting, scheduling, and status updates.
  • Improved Cash Flow. Prioritizes high-value and high-risk balances while tracking recovered payments.
  • Stronger Controls. Maintains an auditable record of notices, responses, approvals, and escalations.